1. Who we are

Raylin Energy Pty Ltd (ABN 69 697 387 509) is the operator of raylin-energy.com, with its registered office at Suite 601, 2 Help Street, Chatswood NSW 2067, Australia. References to "we", "us" or "our" mean Raylin Energy Pty Ltd. Our principal contact for privacy matters is Charlene, Director, Australia Business Development & Operations — charlene@raylin-energy.com.

2. What this policy covers

This policy applies to personal information collected on this website. It does not apply to information collected through other channels (email, phone, in person) or to any third-party sites that we link to.

3. What we collect

Depending on how you interact with the site, we may collect:

• Trade account applications. Email, password (hashed by our authentication provider, never stored in our database in plain text), company name, phone number, ABN if provided. Used to verify and approve trade accounts.
• Commercial project assessment submissions. Company name, contact name, business email, phone, state, postcode, industry, monthly electricity bill range, project type, timeline, project description, optional electricity bill upload, and any UTM / Google click identifiers captured from the URL.
• Contact form submissions. The trade contact form is currently sent as a prefilled email to your mail client; nothing is stored on our server from that flow beyond standard web server logs.
• Server logs. IP address, user agent, request path, referer, timestamp. Retained by our hosting infrastructure for operational and security purposes.
• Cookies and similar. The trade sign-in uses a local storage entry for the session. We do not use third-party advertising cookies on this site.

4. What we use it for

• To respond to your enquiry or trade account application.
• To operate, secure and improve the site.
• To compile anonymous, aggregated usage statistics (e.g. how many visitors submitted a project assessment in a given week).
• To comply with Australian record-keeping and tax obligations.

We do not use your information for automated decision-making that produces legal or similarly significant effects on you.

5. What we do not do

• We do not upload your contact details to Google Ads Customer Match or any similar advertising audience.
• We do not sell your information.
• We do not share your information with third parties for their own marketing purposes.
• We do not collect more than we need to respond to you.

6. Where your data is stored

This site is hosted on Alibaba Cloud OSS in Hong Kong. The trade account and project enquiry systems are hosted on Supabase. Both providers offer standard commercial-grade security. If you are an Australian resident, your data may transit or be stored in regions outside Australia in the course of normal operation. We rely on the standard contractual terms of our hosting providers.

7. Uploads of electricity bills

If you upload a recent electricity bill as part of a commercial project assessment, it is stored in a private storage bucket associated with your enquiry. Access is restricted to the Raylin team responsible for project assessment. We delete uploaded bills 12 months after the enquiry is closed, or sooner at your request.

8. Disclosure to third parties

We disclose personal information only:

• To our hosting and authentication providers (Alibaba Cloud, Supabase) for the purpose of operating the site.
• To our payment provider if you make a payment (not currently enabled for online payments).
• To Australian government authorities, regulators or law enforcement when required by law.
• To a successor entity in the event of a sale or restructure of Raylin Energy.

9. Retention

We keep trade account records for the life of the account plus 7 years (Australian record-keeping requirements). We keep project enquiry records for the life of the project plus 2 years. Uploaded bills are deleted after 12 months from enquiry closure. Server logs are retained for 90 days.

10. Your rights

You may at any time request access to, correction of, or deletion of personal information we hold about you. To make a request, contact charlene@raylin-energy.com. We will respond within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au).

11. Children

This site is not directed at children. We do not knowingly collect personal information from anyone under 16.

12. Changes to this policy

We will update this page when the policy changes. Material changes will be communicated through the site or by email to active trade account holders.

13. Contact

Privacy questions: charlene@raylin-energy.com. Post: Raylin Energy Pty Ltd, Suite 601, 2 Help Street, Chatswood NSW 2067, Australia.